Technical Sales Executive

Europe United Kingdom

Summary of Position:
The purpose of the role is to promote product sales and provide application specific technical support and training to customers, internal sales staff and distributors. It is anticipated that approximately 70% of the time will be focused on current customers and sales and 30% on future business.

Main Duties and Key Responsibilities:

  • Assist and guide sales administrators with preparation of sales and after-sales quotations
  • Manages ‘complex’ customer enquiries
  • Monitors and drives the efficiency and continuous improvement of the sales order processes
  • Liaise with customers and distributors by phone and email to provide technical information and application support. Follows up sales enquires directly where required
  • Implement, expand and maintain detailed customer database (CRM)
  • Visit customers to promote sales of products and services
  • Provide onsite equipment IQ/OQ
  • Provide in-house and on-site product training sessions for internal staff, customers and distributors
  • Support the organisation and technical seminars internationally
  • Participate in international conferences, seminars and exhibitions where appropriate
  • Liaise with marketing team (internal and external) to assist in the generation of technical articles, adverts and press releases
  • Update web-site and other channels with new technical information, when required
  • Develop long-term relationships with existing and potential customers
  • Maintain, grow and support relationships with international distributors
  • Interact with product support engineers to resolve technical problems and improve existing products
  • Contribute to ideas for new product development and help evaluate potential solutions
  • Report to the Business Development Manager

Specific Skills, Abilities and Knowledge required for the position:

  • Degree qualified in science or engineering based subject
  • Experience working with inhaler (and preferably tablet) testing equipment in a pharmaceutical laboratory advantageous
  • Excellent technical knowledge and understanding
  • Competent sales and negotiation skills
  • Initiative, drive and enthusiasm
  • Excellent communication and ‘people skills’
  • Good planning and organisational skills
  • The ability to work calmly under pressure
  • Competent IT skills
  • A full driving license
  • Ability and willingness to travel nationally and internationally as required