Summary of Position:
Are you an experienced administrator with a passion for customer service and international logistics? We’re looking for a proactive and detail-oriented person to support our busy Export Sales team.

In this role, you’ll work closely with both UK and international customers, managing accounts and ensuring orders run smoothly from start to finish. You’ll play a key part in coordinating logistics and making sure everything is fully compliant with HMRC import/export regulations.

If you have a solid background in customer account management, strong organisational skills, and a good understanding of global shipping processes, we’d love to hear from you.

Location: Nottingham, UK

Key Responsibilities & Duties:
Reporting to the Office Manager, these include:

• Responding to customer enquiries, preparing quotes and processing sales orders from cradle to grave.
• Processing equipment returned for servicing, calibration / mensuration and repair.
• Arranging onsite customer visits for installation and/or training.
• Maintaining good customer relations and providing support where necessary.
• Liaising with freight forwarders and couriers, creating export documentation and compiling customs documents in line with HMRC regulations.
• Processing international payments methods and managing distributor commissions

Skills & Qualification Required:
You must have the following qualities, skills and experience:

• Be able to communicate clearly, politely and effectively with customers, especially with a wide range of international customers.
• Good knowledge of HM Customs rules and regulations pertaining to international shipping.
• Proven customer service and account management experience.
• Computer literate with knowledge and experience of Microsoft Office and Sage Line 200 (preferable).
• Be accurate and well organised with the ability to prioritise work to meet targets and deadlines.
• Have good literacy and numeracy skills.
• Have a positive “can do” attitude with the ability to work alone or as part of a team, adapting to new tasks and responsibilities as required.
• Calm demeanour and ability to work well under pressure.
• Flexible approach to work.

Salary & Benefits:

• Salary between £28,000 – £30,000 per annum, based on skills and experience
• Lunch provided daily, free of charge
• Contributory pension and matched company contribution up to 8%
• 25 days holiday, plus bank holidays
• Option to purchase an additional 5 holiday days per year
• Discretionary bonus scheme
• Cycle to Work scheme
• Free on-site car and bike parking (electric vehicle charging point)