East Midlands Chamber award recognises industry-leading performance, delivering for customers across the globe.
19th March 2026; Nottingham, UK:
The East Midlands Chamber Nottinghamshire Business Awards has named Copley Scientific the winner of the 2025/26 Excellence in Customer Service Award, recognising the company’s rigorous, distinctive and comprehensive approach to customer support. Copley is a global leader in inhaler testing solutions and a trusted manufacturer of pharmaceutical testing equipment used in drug development and quality control worldwide.
The award recognises a customer service model driven by measurable performance, demonstrated through consistently high levels of reliable and on-time delivery, supported by disciplined lead time management and robust operational processes.
“This award reflects the importance we place on supporting laboratories that rely on our equipment every day.” said Mr Jamie Clayton, CEO, Copley. “The pharmaceutical industry is complex and highly regulated, and our goal is to provide complete testing solutions that customers can rely on. Our product portfolio is widely recognised in the inhaler testing field, but it is the proactivity, quality and consistency of support surrounding these products that truly differentiates Copley. We are grateful to the East Midlands Chamber for this recognition.”
Copley’s customer service model begins well before purchase and continues long after installation. Experienced technical specialists provide expert guidance throughout the customer journey, translating complex product and regulatory requirements into practical advice. This support helps customers navigate equipment selection, regulatory expectations, logistics and international compliance and documentation requirements.
Key elements of Copley’s customer service approach include:
- Rapid response times, from enquiry to proposal.
- Comprehensive team training covering product knowledge, technical updates and export regulations.
- Measurable performance metrics across the full service lifecycle.
- Regular senior-level review of customer service KPIs.
- A strong culture of continuous improvement delivering year-on-year performance gains.
“In every corner of the world, customers can rely on us for expert support.” added Clayton. “This award reflects the contribution of the team at Copley, whose responsiveness, technical expertise and attention to detail underpins the level of service our customers rely on.”
The Copley Scientific team awarded with ‘Excellence in Customer Service’ at the East Midlands Chamber Nottinghamshire Business Awards.
About Copley Scientific
Copley Scientific is widely recognised as the world’s leading manufacturer and supplier of inhaled product testing equipment and is a major provider of testing systems for other pharmaceutical dosage forms. The company also supplies equipment for detergent testing.
Copley’s pharmaceutical product range includes testing equipment for all types of orally inhaled and nasal drug products – metered-dose inhalers, dry powder inhalers, nebulisers and nasal products – with a particular focus on solutions for delivered dose uniformity and aerodynamic particle size distribution measurement. It also includes testers for tablets (dissolution, disintegration, friability and hardness) capsules, powders, suppositories, semisolids and transdermals.
Used from R&D through to QC, this extensive range of equipment is supported by a full validation and aftersales service. Copley works in partnership with specialist distributors, extending localised support across the world. This network provides expert help and training to every customer, directly enhancing the application of all Copley products. www.copleyscientific.com
For further information
Press information/Company contact:
Rosanna Kelly, Marketing Manager
Copley Scientific Limited
Colwick Quays Business Park, Road No. 2, Nottingham, NG4 2JY, UK
Tel: +44 (0)115 961 6229
